Privacy Policy

Effective Date: 5th September 2025

1. Introduction

Welcome to Lawn & Order: Special Scoop Unit. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (the “Site”) and use our professional dog waste collection services.

2. Information We Collect

We collect the following types of information:

  • Personal Information: When you sign up for our services or contact us, we collect personal details such as your name, email address, phone number, and service address in Hertfordshire.

  • Payment Information: If you make a payment, we collect financial information necessary to process your payment (e.g., credit card details). This information is handled directly by our secure payment processor and is not stored by us.

  • Usage Data: We may collect data on how you use our Site, including IP address, browser type, and pages visited, to improve our service.

3. How We Use Your Information

We use your information to:

  • Provide Services: To process and manage your subscription and routing schedule, including billing and communication related to your dog waste collection service.

  • Customer Support: To respond to your inquiries and provide customer support related to your Lawn & Order service.

  • Improve Our Services: To analyze usage patterns and enhance our services and website functionality.

  • Marketing: To send promotional information about our cleanup services, provided you have opted in to receive such communications.

4. How We Protect Your Information

We implement a range of industry-standard security measures to ensure the safety of your personal information, including secure servers and encryption technologies. However, no data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or trade your personal information to third parties. We may share your information only with:

  • Service Providers: Trusted third-party providers (like payment processors and booking software) who assist us in operating our Site and providing our services. These parties are bound by strict confidentiality agreements.

  • Legal Requirements: If required by law or in response to valid requests by public authorities (such as to comply with a legal obligation or to protect our rights).

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, help us understand site usage, and remember your preferences. You can control cookie settings through your browser.

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request corrections to any inaccurate or incomplete data.

  • Erasure: Request the deletion of your personal data, subject to certain exceptions.

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at info@specialscoopunit.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact the Lawn & Order: Special Scoop Unit team at:

  • Email: woof@specialscoopunit.com

  • Phone: 07476669583